First, a Unionbank rant. I mentioned that I tried to settle a lot of pending items yesterday, including my undelivered Unionbank credit card. The fraud rep that I had spoken to yesterday tried to transfer me to the correct credit card queue, but my call was dropped sometime after waiting in the hold queue. I was annoyed by this, but I needed to get back to work. So I tried to file a support ticket in the Unionbank app and left it at that.
Today, I got a notification that my ticket had been closed since they could only respond to an account that's part of my Unionbank online account. But I can't add the new card since I still don't even know the credit card number. This set me off, so I called the hotline again, got to the fraud queue, which is still the only queue in the credit card department that I can get a hold of a live rep with, and went on to rant-complain about the whole sequence of events. I forced the guy to try to stay with me instead of transferring me, but the OTP process borked and my call got dropped again.
I called again and got another rep from the fraud team, re-explained my situation, and remained adamant that she stay on the line with me. She tried to transfer me to the regular credit card queue, but I stated that I'd only accept a warm transfer (where she gets a hold of a live rep first before transferring me), but she replied that she's not allowed to do that. So she offered to help me as an exception for now (again), and we determined that my previous ticket for updating my delivery address STILL hasn't been resolved, which was supposed to happen the week I left for Singapore. This didn't help my mood, and all the rep could offer was to file a new request (claiming it would be expedited, but I know this is an empty customer service offer), and I need to call back within 3-5 banking days to see if the address change pushes through.
And all this while I'm in a weird gray area as (1) I have an approved credit card but (2) I never got an application number since it was a pre-qualified offer that came by way of my payroll account, and (3) I obviously don't have the credit card number either. And all of Unionbank's support channels use the different numbers as gating/routing mechanisms, so without them I can never reach the correct representative.
I tried to get her to pull up my application number so that I would stop calling the fraud queue in the future, but, of course, she said she wasn't allowed to do that. I also clarified that my welcome gift offer as a new customer had a spend requirement within the first 60 calendar days from the time my card was approved, which officially was 4 December. Despite the fact that I don't have the actual card with me, the timer is already running, and it looks like I'll have to blitz larger purchases once I actually get the card - provided I get it early- to mid-January. I'll fight that battle later on, assuming I ever get this card.
In lighter news, Tobie and I were able to pick up our new pairs of glasses after work today. Tobie finally updated his driving glasses to the correct grade, and I replaced my outdated pair with the help of my parents. Glasses end up being more expensive for me because my head size limits which frames I can even consider buying. More often than not, I end up getting frames with known brands just because they fit. It's a necessary expense, but I'm glad my parents offered to cover it as a Christmas gift. At least that was a nice way to end today.
I still have a halfday shift tomorrow before we leave the Sietch for New Year's actvities with Tobie's sister over in Rockwell. Wish me luck!
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