01851: Storm Watch

Typhoon Glenda (International Name: Rammasun) is currently making its way through Metro Manila. And like the case of most of the major typhoons in recent years, I find myself a the office during this time. To be fair, most call centers are probably some of the most secure locations in the metropolis. They're designed to be especially resilient to such extreme weather conditions not just in terms of physical integrity, but also in terms of water, power, internet access and availability of food. With most of the city going through power outages of varying degrees, I'm able to get a lot more done here, oddly enough.

Of course there's no questioning that it would also make sense to be home safe with loved ones and all that jazz. But at the same time we all have our little obligations. And I have to admit, I know that I don't have it as bad as most during such weather situations and going to work isn't quite as difficult as compared to folks who live further away from the site or in more flood-prone areas. And since I can still go to work, I go to work.

A weird part of my duties is running the often ignored social media channels of the company. We just don't make too many announcements through these segments all that often for one reason or another. But when the usual storm warnings go out and various BCP items are put into action, I find that I get free reign to post more on social media to keep agents updated. And while we can certainly pass on communications to company through formal channels, social media will always be faster.

So I just plan to check for key updates, keep tabs on the storm's progress and wait out the worst of it. It isn't the first time, and it certainly won't be the last. Just one of the many truths of the BPO life.